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We supply directly — no middlemen, no additional distribution layer. DY PlastTech sources from vetted manufacturing partners in Guangdong Province and handles the full commercial process ourselves: specification, pricing, documentation, export, and after-sales. You deal with us from enquiry to commissioning.

Our standard terms are 30% deposit upon order confirmation, with the remaining 70% due against a copy of the Bill of Lading prior to release of shipping documents. We also accept LC at sight for buyers who prefer letter-of-credit arrangements. We work with standard international trade finance instruments and are happy to discuss what works best for your procurement process.

Yes. We arrange door-to-port or door-to-door freight and handle all Chinese export documentation — commercial invoice, packing list, certificate of origin, and any machinery-specific export certifications. For customs clearance at the destination, we coordinate with your nominated agent or can recommend freight partners with experience in your market. We handle global freight and have shipped to buyers across multiple continents.

Post-sale, we provide remote video support for installation and troubleshooting, English-language technical documentation, and ongoing spare parts supply. For significant technical issues where remote support isn't sufficient, factory engineer site visits can be arranged. We stay accessible via WhatsApp throughout the machine's service life — not just during the warranty period.